Support
amo Italian: really learn Italian
Need help with the amo Italian app? I'm here, and I'm Alessio. amo Italian is built by me alone, so answers come straight from me: not from a bot and not from a call centre.
Get in touch
The fastest way to get help is to email info@thuisitaliaans.com. I always reply within 24 hours.
Report a problem
If the app crashes, something doesn't work or you've found a mistake, write to me and include:
- Your iPhone or iPad model and iOS version;
- The version of amo Italian (you'll find it in Profile →︎ Info);
- What you were doing when it happened;
- A screenshot, if possible.
Purchases and restore
The books in the edicola are tied to your Apple ID. If you bought a book on one device and don't see it on another, open amo Italian, go to Profile →︎ Restore purchases and make sure you're signed in with the same Apple ID you used when buying.
For refunds, Apple handles the process directly through reportaproblem.apple.com. If you need clarification before submitting a request, feel free to write to me.
Progress and data
amo Italian doesn't require an account. All your data (progress, seen words, settings, chosen support language) stays only on your device. To delete it all, just uninstall the app.
Suggestions and requests
Would you like to see a new book in the edicola? A classic novel I haven't graded yet? A missing support language? A feature you'd need? Write to me. amo Italian keeps growing and every suggestion helps decide what to build next.
Resources for schools
For teachers using the Classe feature with underage students: the parental consent form is generated on the fly, in the language you are reading this page. Switch language at the top if you need it in another.
Frequently asked questions
Does the app work without an internet connection?
Yes, all downloaded content (path, edicola books, novels, dictionary) works offline.
Do I have to pay for everything?
No. Downloading amo Italian is free. The subscription (monthly or yearly) and the Lifetime purchase unlock the full A1–C2 CEFR path, the dictionary and unlimited games; on top of that you choose 3 titles with the subscription and 6 with Lifetime, freely from the edicola courses and the graded novels. Any other titles are bought individually. Prices are shown in the app before purchase.
Can I change the support language?
Yes, at any time. Go to Profile →︎ Support language and pick one of the 17 available.